The Community Manager will oversee and coordinate the front desk operations of the club, providing quality service and accommodations to members & guests.

Supervisory Responsibilities:

• Recruits, interviews, hires, and trains new staff.
• Oversees the daily operations and staffing of the front desk.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with club policy.

Duties/Responsibilities:

• Coordinates and oversees all front desk operations, ensuring quality service is provided within the established business plan and budget.
• Greets and welcomes guests.
• Works to resolve issues or problems that guests may experience.
• Handles special requests and accommodations.
• Inspects facilities to ensure compliance with applicable standards and regulations.
• Ensures maintenance issues are addressed in a timely manner.
• Analyzes financial information; plans and facilitates purchases.
• Coordinates services with outside suppliers, vendors and event planners.

• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Extensive knowledge of hotel and hospitality industry.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Bachelors degree, preferably in hotel management, business administration, or related field, strongly preferred
• Five or more years of experience in the hospitality industry preferred; managerial experience strongly preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.